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Customer Service Representative (Agawam, MA)

Local manufacturing company seeking out a Customer Service Representative on their 1st shift!

Customer Service Representative Duties:

  • Provides service by processing customer orders, shipments, invoices, credits and maintains customer order status reports
  • Processes all customer requests in a timely and accurate manner
  • Initiates and maintains contact with customers by phone and email
  • Follows organized procedures to enter, maintain and track job orders accurately
  • Makes all necessary order changes and confirms changes back to customer
  • Maintains order from beginning to end, including all replacements and corrections
  • Maintains customer information in the computer operating system
  • Builds and maintains friendly and positive relationships with customers
  • Troubleshoots customer problems and offers solutions
  • Escalates complex customer service issues to the Senior Customer Service Representative or the Account Managers
  • Accurately enters information electronically to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints

Customer Service Representative Additional Information:

  • Shift is flexible between 7:00-5:00PM (examples: 7:00-4:00PM, 7:30-4:30PM, 8:00-5:00PM)
  • Position includes one hour unpaid lunch
  • $20.00/hour
  • Full-Time 40 hours
  • Candidate MUST have Microsoft Excel knowledge!

To schedule an interview please call 413-786-9941!

Why Reliable Temps?
Reliable Temps has provided exceptional staffing services since 1989. We offer full time, part time, as well as temporary opportunities for local job seekers. Our positions range from entry level with room to grow, to highly experienced looking to find the perfect fit. We recognize your strengths and will work hard to advocate on your behalf to find the job that is right for you. Reliable Temps Inc. partners with some of the top companies in Western Massachusetts, Connecticut & New Hampshire. As a Reliable Temps Inc. employee, you are our top priority and we will strive to provide the best next step in your career.