Get Social Facebook Twitter LinkedIn

Customer Service Representative (Greenfield, MA)

Reliable Temps is looking for a Customer Service Coordinator in the Greenfield area! This position offers customer service to customers by incoming calls and service requests.

Schedule: 8am-5pm, Mon-Fri

Pay Rate: $19-20/hr

Job Functions:

  • Receiving incoming phone calls.
  • Entering service tickets.
  • Order parts from PQM when necessary.
  • Coordinating shipping of parts to outside locations.
  • Creating Pick-up tickets.
  • Entering labor and parts order for payments received.
  • Set up of customer numbers.
  • Coordinating credits from Corporate.
  • Interfaces with specialist from customer support.
  • Assist sales with customer service.


  • Understanding of customer service module for scheduling calls passed to them by the coordinators.
  • Understanding of the warranty process for warranty reorders in PQM.
  • Understanding of inventory, locations, and parts tracking for keeping the technicians supplied for appointments.
  • Ability to determine whether a customer is completed or in need of future services and can perform follow through with reordering of necessary parts.
  • Ability to use Word and Excel.
  • Ability to evaluate each technician’s route for efficiency.
  • Requires strong customer service skills.
  • Ability to multi task and maintain a high level of attention to detail.