Reliable Temps is looking for a Customer Service Coordinator in the Greenfield area! This position offers customer service to customers by incoming calls and service requests.

Schedule: 8am-5pm, Mon-Fri

Pay Rate: $19-20/hr

Job Functions:

• Receiving incoming phone calls.
• Entering service tickets.
• Order parts from PQM when necessary.
• Coordinating shipping of parts to outside locations.
• Creating Pick-up tickets.
• Entering labor and parts order for payments received.
• Set up of customer numbers.
• Coordinating credits from Corporate.
• Interfaces with specialist from customer support.
• Assist sales with customer service.

Qualifications/Abilities:

• Understanding of customer service module for scheduling calls passed to them by the coordinators.
• Understanding of the warranty process for warranty reorders in PQM.
• Understanding of inventory, locations, and parts tracking for keeping the technicians supplied for appointments.
• Ability to determine whether a customer is completed or in need of future services and can perform follow through with reordering of necessary parts.
• Ability to use Word and Excel.
• Ability to evaluate each technician’s route for efficiency.
• Requires strong customer service skills.
• Ability to multi task and maintain a high level of attention to detail.