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Experienced & Personable Customer Service Representative Wanted! (Athol, MA)

Area manufacturer is seeking an Experienced & Personable Customer Service Representative to add to their call center team. Qualified individuals will not only be interacting with customers, but will be collaborating with the sales department, production departments, and other management teams throughout the company. Responsibilities will include order entry, quoting, expediting, and relaying information to various departments as it relates to specific orders, as well as confirming order information with customers. Individuals will work with both customers and internal departments to ensure timely delivery, as well as answering calls, forwarding calls to the appropriate party, and performing other office duties as assigned.

The ideal candidate must have the ability to multitask, be proficient in MS Word and Excel and have at least 3 years of Customer Service or Administrative experience, preferably in a manufacturing environment. In addition candidates should have strong communication skills with a courteous and professional phone etiquette. Interested candidates please submit a current resume for immediate consideration.

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